Banking Business Process Outsourcing outsourcing 
Merchants
AUGUST 5, 2022
The technological changes in banking over last decade have been life changing as - driven by a technological revolution in customer experience - banking has gone (mainly) digital. The post Digital banks still need human interaction appeared first on Business Process Outsourcing Services | Merchants CX SA.
Merchants
AUGUST 7, 2022
The post SA banks missing opportunity in cryptocurrency appeared first on Business Process Outsourcing Services | Merchants CX SA.
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Anexa BPO
OCTOBER 15, 2021
Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing. There are universal lessons to be taken away from the nimble response of the banking sector.
Merchants
JULY 29, 2022
Our 2022 consumer research found that despite the fact that the majority of South African consumers are banking almost exclusively digitally, they still prefer to deal with call centre agents when they need to contact their bank.
Anexa BPO
JUNE 2, 2021
Speaking of sectors, let’s take a brief look at the banking industry, which has faced some particular challenges all its own. Admittedly, the COVID-19 crisis could never be considered a true banking crisis – it is, and has been, a crisis of the real economy. In other words, how to maneuver in a “contactless economy”.
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell.
Back Office Centers
DECEMBER 14, 2023
Back office outsourcing services are very advantageous for companies looking to save costs, increase efficiency, and gain a competitive advantage in the market. Let’s examine some of the main benefits that make back office outsourcing advantageous for businesses strategically. Describe back office outsourcing, please.
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