Banking call center professionals Sales 
TRUSTID
APRIL 21, 2019
It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.
TRUSTID
MAY 9, 2019
It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.
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TRUSTID
APRIL 16, 2019
It involves multiple departments within an organization, including sales, customers service and IT, to name a few. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.
Pointillist
NOVEMBER 11, 2019
—McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. What is First Call Resolution?
Outsource Consultants
APRIL 29, 2019
Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region. With deep and long-standing ties to the United States, Colombia boasts a workforce with very strong English-speaking skills ready to tackle call center operations.
Outsource Consultants
MAY 8, 2024
Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. Why Colombia Wins the Call Center Outsourcing Game Colombia isn’t just a hotbed for outsourcing – it’s a strategic powerhouse for call center operations.
Fonolo
MAY 31, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller.
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