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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

The diversity metrics will give the statistical breakdown of the workforce by race, gender, age and disabilities. Every call center is under severe cost pressures, so minimizing the number of call center agents and best utilizing the agents, are the most obvious ways to save money for call centers.

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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. How many call center agents are there in Colombia? Colombia boasts a massive call center workforce – over 600,000 agents strong!