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Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Training, Training, and More Training.
Chatbots and Virtual Assistants The usage of chatbots and virtual assistants is one of the most significant ways technology is revolutionising customer service. These automated systems can respond to common questions, offer support around-the-clock, and assist clients with self-service alternatives.
Suppliers like Octopus Energy consistently rank high for their ability to tackle complaints head-on, earning the trust of their customers. You can find complaintresolution data on platforms like Ofgem , which highlight how different providers handle disputes. Learn more about their service excellence here.
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