Banking Consulting Journey mapping 
Beyond Philosophy
OCTOBER 5, 2017
For example, banks provide customers pens—on chains. Banks put the pens there to help customers, but the chain tells the customer’s’ subconscious, “We don’t trust you.” To be deliberate about the emotional CX, you should create a moment to moment map of your experience or what we call Behavioral Journey Mapping.
Beyond Philosophy
APRIL 5, 2017
In their apology to their customers, they expressed deep regret to the Senate Banking Committee. These are issues we help discover and resolve in our Behavior Journey Mapping services. When apologizing to a Customer, you should do more than mend fences. 8 Worst Mistakes You Don’t want To Repeat.
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Beyond Philosophy
JULY 16, 2019
One of the things that we do for clients in our global Customer Experience consultancy is what we call a Customer Mirror , which is where we have your experience as if we were a customer and then give you feedback on it. For example, the pens on chains in a bank that suggest customers are going to steal the pen.
GetFeedback
JANUARY 6, 2020
After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices. B2B journey mapping is more complex.
Beyond Philosophy
FEBRUARY 28, 2016
In this post, we’ll address what this, prospectively, means to service groups in better understanding how to optimize this component of the customer journey. Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience.
360Connext
JANUARY 8, 2018
Then you simply must understand the journey by undertaking a robust customer journey mapping process. In one case, a banking client of mine realized the signs on their branch doors were outdated just by asking this question of branch managers. appeared first on Customer Experience Consulting.
REVE Chat Blog
FEBRUARY 12, 2020
In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .
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