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The Secret to eBay’s Phenomenal Customer Experience with Derek Allgood

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does enhancing the employee experience contribute to a phenomenal customer service experience? How can businesses balance automated customer service solutions with human interactions?

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Upgrade Your Customer Support Rep to a Customer Support Professional

ShepHyken

The other day I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers and we were discussing how important the team in a customer support center is to an organization. They’re your front line for your customers.

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Amazing Business Radio: Nate Spears

ShepHyken

Nate Spears on Providing Exceptional Customer Service. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. Nate Spears co-founded ClearSource , a provider of outsourced business services.

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5 Top Customer Service Articles For the Week of May 18, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty Is Flat. 9 Easy Ways to Build Customer Loyalty Without Breaking the Bank by Toby Nwazor. CustomerThink) Consider using these nine ways to create and maintain customer loyalty.

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Guest Blog: How Small Software Companies Can Provide Awesome Customer Support Without Going 24/7

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Community Forums.

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Small Business Satisfaction with Banking Services on the Rise

CSM Magazine

Small business banking customers in the U.S. are more satisfied with the service provided by banks, that’s according to the J.D. Small Business Banking Satisfaction Study. Banks gained a 20-point increase in overall satisfaction this year, reaching 705 points out of 1,000. Power 2024 U.S.

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Why Outsourcing Customer Support Saves Time and Money

TeleDirect

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. Customers expect quick responses, personalized interactions, and seamless experiences across multiple channels.