Remove Banking Remove Customer Service Remove Multichannel
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Are banks building trust through customer service excellence?

Eptica

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example.

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The 10 steps to digital customer experience success in banking

Eptica

Date: Friday, August 14, 2015 The 10 steps to digital customer experience success in banking. Author: Pauline Ashenden Twenty years ago, the majority of banking was carried out face-to-face through an extensive branch network and most consumers remained with the same bank for much of their lives. Be totally multichannel.

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US-Based Call Center Services: Why Domestic Support Matters for Your Business

TeleDirect

These centers provide support for a wide range of industries, including: Healthcare and medical services E-commerce and retail Financial services and banking Technology and IT support Travel, hospitality, and airlines Insurance and legal services Benefits of Choosing a US-Based Call Center 1.

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7 ways banks can transform customer experience

Eptica

Date: Friday, November 13, 2015 7 ways banks can transform customer experience. Author: Dharmesh Ghedia Banks and other financial service providers are facing unprecedented challenges. For example, Kabbage can approve a small business loan in 7 minutes while Dutch bank Knab sets up new current accounts in just 5.

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Making a success of Twitter customer service

Eptica

Date: Wednesday, September 9, 2015 Making a success of Twitter customer service. Author: Michael Cheung The immediacy and reach of Twitter means it has become a vital channel for customer service. For a business, delivering Twitter customer service well can provide additional benefits: 1.

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How to Implement Successful Omnichannel Customer Service: Use These Three Omnichannel Best Practice Tips to Avoid Accidentally Delivering a Messy Multichannel Customer Experience

SharpenCX

So, how do you take the next steps to make your omnichannel customer service the best it can be? How do you implement omnichannel customer service effectively? Let’s dig into the details of omnichannel customer service and highlight three tips to implement your strategy for best results.

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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

A third is “Bluebird”, a prepaid debit card which functions as a Walmart customer’s alternative to having a checking account, with which they can make deposits, pay bills – – and shop at Walmart. Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data.

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