Creative Virtual

OCTOBER 5, 2020

The global pandemic has put digital transformation projects on the fast-track for many organisations, including digital customer service initiatives. This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Virtual agent exhibitors at MWC 2018: Nuance. Get started now.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Virtual agent exhibitors at MWC 2018: Nuance. Get started now.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

3CLogic

JANUARY 24, 2024

By keeping sensitive information securely stored, and de-identifying details such as bank account or credit card information, customer information is kept safe. Solving Complex Inquiries Enhancing your self-service with intelligent virtual agents will drive personalized experiences. However, AI can only take you that far.

Contact Center 64

Contact Center Virtual Agent Self service Coaching 64

GetFeedback

APRIL 17, 2019

However different these opinions get, they have a common root: customers don’t fully realize the scope of customer support activities. Creating a self-service customer portal helps to avoid such situations. Convenient tools for designing self-service customer portals (without writing any code). Turning it around.

Customer Service 102

Customer Service CRM Self service Gamification 102

Netomi

MARCH 27, 2022

Companies often take a pulse after key milestones in the customer lifecycle. For example, after a first purchase, prior to the renewal or following customer support interactions. That is to say, only one instance of poor support can lead to immediate customer attrition. Improve your customer satisfaction.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Outsource Consultants

DECEMBER 21, 2023

Plus, businesses in banking, financial services, and others are busy wrapping up the year and prepping for the next. Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. This time of year is crucial for many industries.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

JustCall

APRIL 5, 2023

That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy. Companies looking for VoIP solutions will not have to break the bank while choosing JustCall. Plus, you can always integrate it with your CRM to grant customers a personalized experience.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Balto

MARCH 29, 2023

Some common use cases for AI in the contact center industry include routine task automation, real-time language translation, customer interaction analysis, real-time quality assurance, and agent assistance and coaching. Automation In contact centers, lots of tasks don’t always require a human agent.

Contact Center 52

Contact Center Interactive Voice Response Coaching Virtual Agent 52

Global Response

FEBRUARY 13, 2022

A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e., while also hiring customer call agents who are located in your country. This reduces linguistic and cultural barriers and often allows you to provide better customer support. Homeshore call centers pros and cons.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

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Contact center software Contact Center call center software contact center solutions 52

Creative Virtual

OCTOBER 2, 2018

In the pre-internet days, people either picked up the stationary telephone or had to go into a shop or bank during office hours to clarify any concerns or support issues. Consequently, when things get more specific, a “pre-chat” of some sort usually occurs.

Advertising 40

Advertising Banking Chatbots Personalization 40

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

FEBRUARY 24, 2025

Read a text message (like a chatbot handling customer support). Action: Doing the thing Once the AI agent knows whats needed, it executes. Depending on the task, that could mean: Replying to a customers question in a chat window. Flagging a suspicious transaction in a bank system.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40