ProProfs Blog

JUNE 19, 2020

Net Promoter Score is primarily obtained through surveys. A typical NPS survey looks like this: The customer is asked to give a rating from a mark of 0 (not at all likely) to 10 ( extremely likely). For easy scheduling and management of recurring surveys, c ompanies are actively using the best net promoter score survey software.

Benchmark 117

Benchmark Surveys Feedback Entertainment 117

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Commercial Banking Appointments – The QCS team knows how to set well-qualified appointments. Media and Entertainment – Our team has conducted millions of promotional calls for radio stations across the U.S.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Vonage

NOVEMBER 24, 2016

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. What a conversation! The Australian feels just the opposite.

Customer Service 97

Customer Service Entertainment Government Airlines 97

C3Centricity

SEPTEMBER 12, 2016

In the bank, I was treated to a comfortable sofa, coffee and a TV channel to watch, as my name moved quickly up the waiting list on the large central screen. Cozy blankets and pillows are provided, together with headphones and a personal entertainment system. They would have been chores to accomplish as quickly as possible.

Airlines 133

Airlines Coaching Banking Customer centricity 133

ProProfs Blog

JANUARY 30, 2020

In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers.

B2B 204

B2B Banking Employee engagement Personalization 204

PeopleMetrics

MARCH 13, 2015

One of our clients in the retail banking sector has taken deliberate steps to strengthen internal working relationships by showcasing the successes of employees in all departments—not just those on the front line. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

TechSee

MAY 15, 2018

Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated. As demonstrated recently when Amazon Web Services experienced a wide outage, smart devices that relied on network availability effectively became useless.

Marketing 111

Marketing Wireless Entertainment Self service 111

Eptica

MARCH 31, 2016

So for example 11% of the brands evaluated scored a maximum 100% by answering all questions successfully, while 10% of those surveyed managed to answer only 40% or less. Banking held on to its top spot this year, but its score slipped to 84%, narrowly beating fashion (83.5%).

Multichannel 49

Multichannel Entertainment Customer Service Banking 49

Balto

FEBRUARY 12, 2025

Modern AI technologies enhance productivity, automate routine work, and provide personalized experiences across industries – from retail to finance to entertainment. Banks use these systems to block suspicious transactions before money leaves accounts. AI tackles the burden of repetitive tasks.

Healthcare 81

Healthcare Banking Chatbots Transportation 81

Eptica

OCTOBER 30, 2015

Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service. They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Pollfish surveyed the experiences of 600 U.S. For more information, visit www.acquirebpo.com.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

CSM Magazine

OCTOBER 5, 2022

This trend was brought into sharp focus by a recent survey that revealed nearly two-thirds of consumers have abandoned an account setup journey or online purchase because the sign-up process was too difficult. The survey respondents shed light on this by reporting they had difficulty opening a new account.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

SharpenCX

MARCH 18, 2020

Learn how Vibrant Credit Union moved to a video banking model and saw success skyrocket. How to address it: Work with IT to send a technology survey to your team. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home. Video eliminates the barrier of distance. Need proof?

Call Center 94

Call Center Morale Coaching Cloud contact 94

CSM Magazine

APRIL 14, 2021

Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. 57% of marketers surveyed consider lack of skilled talent being their primary challenge in delivering better CX.

Entertainment 52

Entertainment Analytics Surveys Banking 52

TRUSTID

SEPTEMBER 16, 2018

In a global survey that found that contact centers identification practices continue to put sensitive customer data at risk, Semafone CEO, Tim Critchley, said organizations need to step up their processes if they are to effectively combat evolving forms of telephone fraud. .

Entertainment 53

Entertainment Government Contact Center Call Center 53

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Commercial Banking Appointments – The QCS team knows how to set well-qualified appointments. Media and Entertainment – Our team has conducted millions of promotional calls for radio stations across the U.S.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

CSM Magazine

MARCH 7, 2016

2016 was the first year that Facebook was surveyed, and it struggled to match the speed of Twitter, with companies taking an average of 8 hours 37 minutes to respond. One entertainment retailer failed to fully answer a single question, yet another in the same sector asked the same 10 questions successfully, scoring 100%.

Multichannel 40

Multichannel Entertainment Customer Service Banking 40

Uniphore

JANUARY 25, 2022

Last fall, we surveyed Australian consumer perspectives of video conversations. Take bitcoin for banking. According to the New York Times , “Banks tried to kill crypto and failed. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

IdeasUnlimited

JUNE 27, 2023

While this was an entertaining spectacle, computer scientists were just getting started. In one survey, 94% of office workers reported not having enough time to complete their tasks within the deadline. In a survey conducted among SMBs, 88% of small company owners agreed that automation helped them compete with larger enterprises.

Technology 52

Technology Big data Entertainment Engineering 52

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Sales Boomerang launched a video contest where the winner would win a high-end entertainment center.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Eckoh

OCTOBER 21, 2019

We'll even share our personal details — and hand over our bank card details if something's really worth paying for. AI-based voice assistants to manage our lives, curate our entertainment and pick out products. Tech that learns about us and predicts what we want — before it's even crossed our minds.

Entertainment 40

Entertainment APIs Banking Technology 40

C Space

JUNE 23, 2020

Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. slump in April, May’s increase was the largest in 38 years of published surveys, with gains in every industry, the bureau said. Following a record 17.7%

Airlines 52

Airlines Transportation Entertainment Advertising 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

FEBRUARY 28, 2022

They have infinite runaway by still having $840 M in the bank. Cloud-based software that offers online surveys to collect data, gives a backend data analysis tool and also has solutions for consumer marketing and brand management. Best Practices: They entertain annual contracts and have professional services laid out.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

CSM Magazine

APRIL 23, 2020

They knew that the number one complaint of passengers was lack of in-flight entertainment options, so they put a personal tv screen into the back of every seat. Customer needs in the banking industry will differ greatly from needs in the auto industry. They don’t have to ask; they are just part of the experience.

Customer Service 52

Customer Service Airlines Brand ambassadors Entertainment 52