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Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

This post is part of an ongoing series about governing the machine learning (ML) lifecycle at scale. This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. However, as data volumes and complexity continue to grow, effective data governance becomes a critical challenge.

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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

One of the airlines I had bookings with had put a note for a number of days saying they are working on a self-service option to change tickets with open ones via their website or app. The response he received after complaining was even more disappointing. Which COVID-19 Related Consumer Behavior Shifts Are Here To Stay?

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Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow

AWS Machine Learning

By connecting an Amazon Lex chat assistant with Amazon Bedrock Knowledge Bases and ServiceNow, companies can provide 24/7 automated support and self-service options to customers and employees. In this post, we demonstrate how to integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow.

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The 10 steps to digital customer experience success in banking

Eptica

Date: Friday, August 14, 2015 The 10 steps to digital customer experience success in banking. Author: Pauline Ashenden Twenty years ago, the majority of banking was carried out face-to-face through an extensive branch network and most consumers remained with the same bank for much of their lives. Published on: August 14, 2015.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Virtual Agent Usage Spikes as Self-Service Rescues the Customer Experience

Creative Virtual

Companies with existing online support and easy-to-use self-service tools are at an obvious advantage. In a recent blog post, my colleague Laura Ludmany talked about the sharp increase of traffic Creative Virtual’s banking virtual agents had experienced over the previous month. Only time will tell. Hungry for more stats?

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Are banks building trust through customer service excellence?

Eptica

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example.

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