AWS Machine Learning

SEPTEMBER 29, 2022

Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7.

Virtual Agent 92

Virtual Agent Call flow Interactive Voice Response Contact Center 92

UJET

MARCH 22, 2021

The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. And the IVR is at the heart of that journey. Modernizing Your IVR.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

Serenova

OCTOBER 13, 2020

The interactive voice response (IVR) system that customers are often greeted by might not understand their needs or might misroute their call to a live agent who doesn’t have the right skillset to address the issue. That’s where Omilia comes in with its AI-powered virtual assistant. Reducing Costs.

Interactive Voice Response 66

Interactive Voice Response Customer Experience Virtual Agent Contact Center 66

SmartAction

NOVEMBER 15, 2023

AI-Powered Voice Self-Service AI-powered voice self-service is revolutionizing the way customers seek help. Instead of waiting on hold or navigating through complex IVR menus, customers can now initiate support requests using their voice. Key Trends in Customer Self-Service 1. Or is it something else?”

Self service 100

Self service Virtual Agent Chatbots Analytics 100

Serenova

OCTOBER 13, 2020

The interactive voice response (IVR) system that customers are often greeted by might not understand their needs or might misroute their call to a live agent who doesn’t have the right skillset to address the issue. That’s where Omilia comes in with its AI-powered virtual assistant. Reducing Costs.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Virtual Agent Contact Center 52

SmartAction

APRIL 4, 2023

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52