Call Design

SEPTEMBER 2, 2021

Or we could focus on “right time”, concentrating on our forecast accuracy and schedule adherence. As they build these banks of credits they are then empowered to decide if going to the yoga class is worth 4 credits, when it took 4 VTO hours to earn those credits.

Schedule adherence 148

Schedule adherence Coaching Finance Interactive Voice Response 148

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. .

Best practices 226

Best practices Call Center Contact Center Scripts 226

CSM Magazine

JUNE 5, 2024

Since working with Business Systems, we have witnessed considerable business impacts, including saving agent positions, a reduction through schedule adherence and new workforce management processes, and the time spent on manual administrative tasks has been cut significantly.”

Schedule adherence 52

Schedule adherence Best practices Banking Consulting 52

Fonolo

DECEMBER 9, 2021

All contact center managers know that the job entails so much more than just scheduling a team and watching them work. Managers act as the team’s support system, training resource, knowledge bank, and biggest motivator. Schedule adherence. . Average hold time. The average amount of time a customer waits in the queue.

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

Noble Systems

MARCH 19, 2021

It also improves efficiencies by automating the process of building work schedules, as well as making it easier to manage time-off requests, shift swaps and bids, and helps improve schedule adherence. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Contact Center Geek

MARCH 22, 2019

She is lauded for having the lowest Average Handle Time, highest Call Quality scores, and highest Schedule Adherence. At the time, I was running a customer service and sales call center for a large national bank. She graduates from training and is soon getting recognition for being a top performer.

Management 48

Management Coaching Contact Center Schedule adherence 48