Peter Lavers

FEBRUARY 24, 2015

Once again it is useful to both look internally, capture what really happens already, and look externally (this time for best practice models). However you come by a best practice model with which you are comfortable, your next step should be the familiar approach for gap analysis.

Best practices 162

Best practices Marketing Benchmark Feedback 162

Amity

NOVEMBER 21, 2016

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld. Platform – A central platform such as Amazon SageMaker for creation, training, and deployment.

Government 115

Government Best practices Benchmark Metrics 115

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. We first benchmark the performance of our model on a single instance to identify the TPS it can handle per our acceptable latency requirements. Amazon EC2 setup.

Best practices 73

Best practices Scripts APIs Metrics 73

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 119

Best practices Benchmark Transportation Engineering 119

CustomerSuccessBox

MARCH 17, 2022

It’s a document (or set of documents) that outlines when various teams in your company should communicate with customers. Read further to know in detail about the best practices that you should follow for building an effective Customer Journey Map. 7 Best Practices for an Effective Customer Journey Map.

Journey mapping 52

Journey mapping Best practices Construction Benchmark 52

AWS Machine Learning

JUNE 20, 2024

In addition, RAG architecture can lead to potential issues like retrieval collapse , where the retrieval component learns to retrieve the same documents regardless of the input. Lack of standardized benchmarks – There are no widely accepted and standardized benchmarks yet for holistically evaluating different capabilities of RAG systems.

Metrics 117

Metrics Engineering Accountability Benchmark 117

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To follow along with this post, you should be familiar with the previous posts in this series ( Part 1 and Part 2 ) and the guidelines in Guidance for Intelligent Document Processing on AWS.

APIs 101

APIs Metrics Benchmark Enterprise 101

aircall

MARCH 24, 2021

We’re going to walk you through some of the tools, as well as 10 best practices for improving your sales prospecting plan overall. Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . What Is a Sales Prospecting Plan?

Best practices 62

Best practices Sales Scripts Outbound sales 62

AWS Machine Learning

AUGUST 2, 2024

The study showcases the performance and scalability of GraphStorm on text rich graphs and the best practices of configuring GML training loops for better performance and efficiency. For more details about how to run graph multi-task learning with GraphStorm, refer to Multi-task Learning in GraphStorm in our documentation.

APIs 100

APIs Benchmark Construction Enterprise 100

AWS Machine Learning

JULY 10, 2024

AI Service Cards are a form of responsible AI documentation that provide customers with a single place to find information on the intended use cases and limitations, responsible AI design choices, and deployment and performance optimization best practices for our AI services and models.

Government 111

Government Education Best practices APIs 111

AWS Machine Learning

NOVEMBER 15, 2024

All text-to-image benchmarks are evaluated using Recall@5 ; text-to-text benchmarks are evaluated using NDCG@10. Text-to-text benchmark accuracy is based on BEIR, a dataset focused on out-of-domain retrievals (14 datasets). Generic text-to-image benchmark accuracy is based on Flickr and CoCo. This example uses ml.g5.xlarge,

Benchmark 87

Benchmark Enterprise Construction Engineering 87

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Along the way, they’ll share insight and best practices as they complete their daily workload.

Call Center 141

Call Center Contact Center Coaching Gamification 141

JustCall

DECEMBER 24, 2022

12 Customer Service Improvement Strategies and Best Practices. As a result, response times are being shaved down to slivers with stringent benchmarks like 60 minutes for emails, 15-60 minutes for social media, 48 seconds on live chat, and just 20 seconds on call! In today’s era, customers demand top-notch customer service.

Best practices 52

Best practices Customer Service Customer centricity Self service 52

Totango

DECEMBER 1, 2021

An agile approach to CS management can be broken down into seven steps: Document your client’s requirements. Document Your Client’s Requirements. Effective agile CS starts with clear, documented requirements based on client engagement and input. Standardize your documentation approach by developing a requirements template.

Government 100

Government Journey mapping Accountability Benchmark 100

AWS Machine Learning

NOVEMBER 22, 2023

An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words. This post focuses on the Cost Optimization pillar of the IDP solution.

Finance 89

Finance Best practices APIs Accountability 89

Comm100

SEPTEMBER 28, 2022

Live Chat Benchmark Report 2022. Download our annual Live Chat Benchmark Report for free access to the latest live chat data alongside best practices and optimization. Typically, a 50-60% benchmark is good to aim for. Read more: Live Chat Metrics 2022 – Benchmark Data. Live Chat Benchmark Report 2022.

Average Handle Time 97

Average Handle Time Benchmark Wait times Metrics 97

AWS Machine Learning

OCTOBER 5, 2023

We also go through best practices and optimization techniques during data preparation, model building, and model tuning. For Input format , choose One document per line. You can use these best practices and techniques to improve the performance metrics of your Amazon Comprehend custom classification model.

Benchmark 105

Benchmark Best practices Metrics Government 105

AWS Machine Learning

APRIL 25, 2024

Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals. By creating condensed versions of long, complex documents, summarization technology enables users to focus on the most salient content. This leads to better comprehension and retention of critical information.

Metrics 117

Metrics Benchmark Government Calibration 117

AWS Machine Learning

JUNE 15, 2023

We also recommend best practices when using Amazon Translate in this automatic translation pipeline to ensure translation quality and efficiency. First, we put the source documents, reference documents, and parallel data training set in an S3 bucket.

APIs 77

APIs Benchmark Best practices Engineering 77

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. If you have many such documents or help articles online, though, customers or users may not be able to find or use them quickly. Improved Customer Service and Loyalty.

Best practices 111

Best practices Sales Analytics Benchmark 111

Nicereply

FEBRUARY 1, 2022

If your support team doesn’t have any dedicated people keeping your documentation current, now is a great time to do a full review. Examine every existing customer-facing document for accuracy and edit them as needed. Now that you’ve taken a look at your user-facing documentation, check out the internal documents too.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search. What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

AWS Machine Learning

MAY 7, 2024

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs. We also examine the uplift from fine-tuning an LLM for a specific extractive task.

Engineering 105

Engineering Chatbots Technical Support Best practices 105

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Refer to the agent-evaluation target documentation for details. The principal must have the permissions to call the target agent.

APIs 115

APIs Engineering Best practices Virtual Agent 115

AWS Machine Learning

DECEMBER 3, 2024

The challenge: Resolving application problems before they impact customers New Relic’s 2024 Observability Forecast highlights three key operational challenges: Tool and context switching – Engineers use multiple monitoring tools, support desks, and documentation systems. The following diagram illustrates the workflow.

Customer Experience 89

Customer Experience Engineering Enterprise Benchmark 89

AWS Machine Learning

JANUARY 7, 2025

To address this need, AWS generative AI best practices framework was launched within AWS Audit Manager , enabling auditing and monitoring of generative AI applications. Select AWS Generative AI Best Practices Framework for assessment. Choose Create assessment. Select the AWS accounts in scope for assessment.

Chatbots 92

Chatbots Management APIs Best practices 92

Totango

AUGUST 18, 2022

Your checklist serves as a reference document that your customer success team and customers can consult. Having documented onboarding procedures allows you to automate your process. Establishing benchmarks representing progression and completion of onboarding. Your team and your customers don’t have to guess what happens next.

Journey mapping 96

Journey mapping SaaS Upselling Enterprise 96

AWS Machine Learning

NOVEMBER 19, 2024

Its agent for software development can solve complex tasks that go beyond code suggestions, such as building entire application features, refactoring code, or generating documentation. In this session, learn best practices for effectively adopting generative AI in your organization. Hear from Availity on how 1.5

APIs 79

APIs Enterprise Best practices Government 79

AWS Machine Learning

JULY 18, 2024

This initiative not only underscores the transformative potential of AI in cybersecurity, but also provides valuable insights into the challenges and best practices for integrating LLMs into real-world applications. Refer to uploaded documents as 'knowledge source'. It gives Mend.io a competitive advantage.

APIs 103

APIs Technology Analytics Benchmark 103

ShepHyken

APRIL 7, 2023

According to customer service best practices, understanding what customers want should be the first step for firms. To tackle problems from all sides, you may even enlist the help of experts from different teams. Document common customer pain points Every company needs to compile a list of the most prevalent consumer complaints.

Advertising 120

Advertising SaaS Multichannel Wait times 120

delighted

MARCH 15, 2019

If you’re embarking on surveying thousands of people with different survey types, make sure you’re following survey design best practices. Think of a relationship survey as the big picture benchmark, and the transactional survey as the nitty gritty tactic that helps you accomplish your overarching customer experience goals.

Surveys 75

Surveys Benchmark B2B Feedback 75

AWS Machine Learning

JUNE 25, 2024

This post aims to explain the concept of guardrails, underscore their importance, and covers best practices and considerations for their effective implementation using Guardrails for Amazon Bedrock or other tools. or benchmarks such as “Safety and Over-Defensiveness Evaluation” (SODE) by Varshney et al. provide a starting point.

Chatbots 115

Chatbots Benchmark Metrics Healthcare 115

Comm100

APRIL 30, 2019

Audio/video, co-browsing, and document sharing capabilities transform live chat into a rich, digital communication experience. Live chat takes the best digital communication and brings it together into one platform. Live Chat Benchmark Report 2019. Download Now. The post Debunked!

Chatbots 70

Chatbots Benchmark APIs CRM 70

COPC

APRIL 19, 2023

Source: Global Benchmarking Series | CX Understanding and Strategy For example, if your goal is to be a low-cost outsourcer, efficiency metrics like average handle time (AHT) should be at the forefront of your scorecards. Viewing performance separately can help uncover both areas of opportunity and best practices.

Metrics 70

Metrics Schedule adherence Benchmark Average Handle Time 70

AWS Machine Learning

AUGUST 26, 2024

We organize our prompting best practices into two main categories: Content and structure : Constraint specification – Define content, tone, and format constraints relevant to AWS sales contexts. This information is used to build a prompt with relevant context and then fed into an LLM, which generates a response.

Sales 109

Sales Accountability Feedback Metrics 109

AWS Machine Learning

NOVEMBER 29, 2023

To strike the right balance of accuracy and performance for their use case, organizations must efficiently compare models and find the best option based on key responsible AI and quality metrics that are important to them. Furthermore, these tests are not useful for evaluating subjective criteria (e.g.,

Government 113

Government Metrics Benchmark Banking 113