AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. Fine-tuning Anthropic’s Claude 3 Haiku has demonstrated superior performance compared to few-shot prompt engineering on base Anthropic’s Claude 3 Haiku, Anthropic’s Claude 3 Sonnet, and Anthropic’s Claude 3.5

Best practices 95

Best practices APIs Finance Engineering 95

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 91

Best practices Metrics Sales Benchmark 91

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 91

Education Engineering APIs Enterprise 91

AWS Machine Learning

FEBRUARY 28, 2025

We used the same KPIs as in the previous setup to measure efficiency and performance under these optimized conditions, making sure that cost reduction aligned with our service quality benchmarks. Oleg Yurchenko is the DevOps Director at Automat-it, where he spearheads the companys expertise in DevOps best practices and solutions.

Benchmark 98

Benchmark Best practices Engineering Technology 98

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 136

Best practices Benchmark Transportation Engineering 136

Joe Rawlinson

MAY 17, 2022

Now, the question is—what are the metrics and figures to benchmark for every industry? The higher its quality, the lower its CPC, and the better its position on search engines. As with previous benchmark reports, the numbers have been consistently high for these industries. Average Cost per Click (CPC). Photo by LOCALiQ.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

Amity

NOVEMBER 21, 2016

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

AWS Machine Learning

NOVEMBER 15, 2024

Use cases we have worked on include: Technical assistance for field engineers – We built a system that aggregates information about a company’s specific products and field expertise. A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization.

APIs 117

APIs Engineering Chatbots Construction 117

AWS Machine Learning

JUNE 11, 2024

The diverse and rich database of models brings unique challenges for choosing the most efficient deployment infrastructure that gives the best latency and performance. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 106

Engineering Benchmark Accountability Best practices 106

AWS Machine Learning

MAY 10, 2023

We cover computer vision (CV), natural language processing (NLP), classification, and ranking scenarios for models and ml.c6g, ml.c7g, ml.c5, and ml.c6i SageMaker instances for benchmarking. You can use the sample notebook to run the benchmarks and reproduce the results. Mohan Gandhi is a Senior Software Engineer at AWS.

Benchmark 97

Benchmark Best practices Engineering Scripts 97

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps.

Best practices 136

Best practices Engineering Scripts Analytics 136

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Reuben Kats is the COO, Web Design Sales Engineer, and Customer Service/ Account Manager at GrabResults,LLC.

Call Center 561

Call Center Metrics Contact Center Wait times 561

CSM Magazine

NOVEMBER 26, 2024

Industry Examples of AI-Enhanced Customer Relations E-commerce Personalization In e-commerce, AI facilitates highly personalized experiences by using recommendation engines to suggest products based on individual preferences. By driving advancements in AI, these leaders establish best practices in customer engagement technology.

Finance 52

Finance Chatbots Banking Analytics 52

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 120

Engineering Technical Support Chatbots Best practices 120

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Why do businesses need call center management?

Best practices 52

Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

JUNE 20, 2024

Additionally, evaluation can identify potential biases, hallucinations, inconsistencies, or factual errors that may arise from the integration of external sources or from sub-optimal prompt engineering. In this case, the model choice needs to be revisited or further prompt engineering needs to be done.

Metrics 134

Metrics Engineering Accountability Benchmark 134

AWS Machine Learning

JULY 26, 2023

As an added bonus, we’ll walk you through a Stable Diffusion deep dive, prompt engineering best practices, standing up LangChain, and more. More of a reader than a video consumer? Pretraining a new foundation model Why would you want or need to create a new foundation model?

Scripts 97

Scripts Engineering Benchmark Best practices 97

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. The following are 10 of the best practices to ensure the accuracy and the proper handling of reporting and analytics: 1.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

OCTOBER 11, 2023

To activate continuous batching, DJServing provides the following additional configurations as per serving.properties: engine =MPI – We encourage you to use the MPI engine for continuous batching. In our analysis, we benchmarked the performance to illustrate the benefits of continuous batching over traditional dynamic batching.

Engineering 119

Engineering Benchmark Enterprise Advertising 119

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. To further explore the best practices of building and testing conversational AI agent evaluation at scale, get started by trying Agent Evaluation and provide your feedback.

APIs 131

APIs Engineering Best practices Virtual Agent 131

AWS Machine Learning

FEBRUARY 8, 2023

The procedure is further simplified with the use of Inference Recommender , a right-sizing and benchmarking tool built inside SageMaker. However, you can use any other benchmarking tool. Benchmarking To derive the right scaling policy, the first step in the plan is to determine application behavior on the chosen hardware.

Benchmark 98

Benchmark Metrics APIs Engineering 98

Taylor Reach Group

FEBRUARY 22, 2019

3 rd tier personnel (often engineers) evaluate the failure, assign priority & remediate as the priority dictates. Here are three examples from the industry; 1) The smartphone applet community is a great example of best-practice; low CES with transparent delivery. Recall all units in the field and remediate immediately!’. .

Customer Experience 94

Customer Experience Benchmark Contact Center Customer advocacy 94

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. This may occur through encountering your brand or product through a search engine result, a search engine ad, a social media post, a video, a review on a technology website, word-of-mouth or other means. Blog content.

B2B 122

B2B Journey mapping SaaS Upselling 122

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Products & Engineering. Let’s start with the basics.

Journey mapping 98

Journey mapping Benchmark Feedback Metrics 98

AWS Machine Learning

JUNE 15, 2023

We also recommend best practices when using Amazon Translate in this automatic translation pipeline to ensure translation quality and efficiency. We used the BLEU (BiLingual Evaluation Understudy) score to benchmark the translation quality between the two methods. Yunfei has a PhD in Electronic and Electrical Engineering.

APIs 96

APIs Benchmark Best practices Engineering 96

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud.

APIs 116

APIs Metrics Benchmark Enterprise 116

Totango

JULY 17, 2024

Once you have that foundation, you can determine the metrics or proxy metrics to measure and benchmark. I firmly believe that customer-led growth will continue to be the predominant growth engine for businesses in the future. At the same time, you can build out new opportunities to drive that value.

Sales 100

Sales Metrics Accountability Benchmark 100

AWS Machine Learning

NOVEMBER 7, 2022

Amazon SageMaker Data Wrangler is a capability of Amazon SageMaker that makes it faster for data scientists and engineers to prepare high-quality features for machine learning (ML) applications via a visual interface. We also cover cost optimization best practices to further reduce data preparation costs in Data Wrangler.

Best practices 87

Best practices Engineering Analytics Benchmark 87

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Online customers in the pre-purchase stage typically find companies in one of two ways: on social media or through a search engine. Comm100’s 2020 Live Chat Benchmark Report found that 74.5

B2C 85

B2C B2B Benchmark Best practices 85

Cincom

MARCH 20, 2025

With no automated tool at his disposal, John had to manually configure the product, referring to spreadsheets for pricing, and email engineering for compatibility checks. 4- Improving Deal Closure Rates with Real-Time Insights CPQ provides real-time analytics on customer preferences, pricing trends, and competitor benchmarks.

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

MARCH 15, 2024

Federated learning: An introduction Federated learning (FL) is a decentralized form of ML—a dynamic engineering approach. You can also become a leader for best practices and an efficient approach to data interoperability within and across agencies and institutes in the health domain and beyond.

Healthcare 125

Healthcare Government Best practices Engineering 125

Totango

APRIL 11, 2019

An illuminated “check engine” light is scary because it doesn’t offer any solution. For many, “check engine” may as well just say “car broken”—and that’s terrifying. There could be any number of reasons why that little beacon has been lit. The lesson is that our early warning systems are only as valuable as the responses they trigger.

Metrics 90

Metrics Upselling Accountability Enterprise 90

AWS Machine Learning

NOVEMBER 22, 2023

It also provides guidance to tackle common challenges, enabling you to architect your IDP workloads according to best practices. Focus areas The design principles and best practices of the Cost Optimization pillar are based on insights gathered from our customers and our IDP technical specialist communities.

Finance 107

Finance Best practices APIs Accountability 107

PeopleMetrics

JANUARY 24, 2022

Continuously measure CX after key touch points, empower action to be taken after each high-impact customer response (including service recovery), real-time results, benchmarks and helping you make sense of it all with world-class reporting and storytelling. Finally, we will have an updated, self-service survey engine released this year!

B2B 90

B2B Journey mapping B2C Benchmark 90

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units.

Healthcare 116

Healthcare Government Engineering APIs 116

Kayako

MARCH 14, 2018

In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. When you’re focused on creating great customer experience, it helps to use metrics that speak to that focus – even for roles like engineering and marketing. That’s great.

Customer Support 86

Customer Support Best practices Benchmark Metrics 86

AWS Machine Learning

AUGUST 26, 2024

We organize our prompting best practices into two main categories: Content and structure : Constraint specification – Define content, tone, and format constraints relevant to AWS sales contexts. This information is used to build a prompt with relevant context and then fed into an LLM, which generates a response.

Sales 125

Sales Accountability Feedback Metrics 125