AWS Machine Learning

APRIL 29, 2025

However, when transitioning between different foundation models, the prompts created for your original model might not be as performant for Amazon Nova models without prompt engineering and optimization. We also discuss the lessons learned and best practices for you to implement the solution for your real-world use cases.

Metrics 92

Metrics Engineering Best practices Benchmark 92

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. Fine-tuning Anthropic’s Claude 3 Haiku has demonstrated superior performance compared to few-shot prompt engineering on base Anthropic’s Claude 3 Haiku, Anthropic’s Claude 3 Sonnet, and Anthropic’s Claude 3.5

Best practices 99

Best practices APIs Finance Engineering 99

AWS Machine Learning

FEBRUARY 28, 2025

We used the same KPIs as in the previous setup to measure efficiency and performance under these optimized conditions, making sure that cost reduction aligned with our service quality benchmarks. Oleg Yurchenko is the DevOps Director at Automat-it, where he spearheads the companys expertise in DevOps best practices and solutions.

Benchmark 112

Benchmark Best practices Engineering Technology 112

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 113

Education Engineering APIs Enterprise 113

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 93

Best practices Metrics Sales Benchmark 93

AWS Machine Learning

NOVEMBER 19, 2024

Leave the session inspired to bring Amazon Q Apps to supercharge your teams’ productivity engines. In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation.

APIs 110

APIs Enterprise Best practices Government 110

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld. Platform – A central platform such as Amazon SageMaker for creation, training, and deployment.

Government 134

Government Best practices Benchmark Metrics 134

AWS Machine Learning

JUNE 11, 2024

The diverse and rich database of models brings unique challenges for choosing the most efficient deployment infrastructure that gives the best latency and performance. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 121

Engineering Benchmark Accountability Best practices 121

Joe Rawlinson

MAY 17, 2022

Now, the question is—what are the metrics and figures to benchmark for every industry? The higher its quality, the lower its CPC, and the better its position on search engines. As with previous benchmark reports, the numbers have been consistently high for these industries. Average Cost per Click (CPC). Photo by LOCALiQ.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

Amity

NOVEMBER 21, 2016

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

AWS Machine Learning

SEPTEMBER 21, 2023

In particular, we provide practical best practices for different customization scenarios, including training models from scratch, fine-tuning with additional data using full or parameter-efficient techniques, Retrieval Augmented Generation (RAG), and prompt engineering.

Best practices 134

Best practices Engineering Metrics Benchmark 134

Calabrio

APRIL 23, 2025

Plus, our dedicated AI engineering team has crafted a pre-built, certified question libraryso that you can unlock the immense value of Auto QM starting on day one. 61% of contact center leaders saw an increase in difficult conversations over the past year. Set measurable targets aligned to performance standards and internal benchmarks.

Contact Center 52

Contact Center Coaching Engineering Analytics 52

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 140

Best practices Benchmark Transportation Engineering 140

AWS Machine Learning

NOVEMBER 15, 2024

Use cases we have worked on include: Technical assistance for field engineers – We built a system that aggregates information about a company’s specific products and field expertise. A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization.

APIs 120

APIs Engineering Chatbots Construction 120

AWS Machine Learning

MAY 10, 2023

We cover computer vision (CV), natural language processing (NLP), classification, and ranking scenarios for models and ml.c6g, ml.c7g, ml.c5, and ml.c6i SageMaker instances for benchmarking. You can use the sample notebook to run the benchmarks and reproduce the results. Mohan Gandhi is a Senior Software Engineer at AWS.

Benchmark 101

Benchmark Best practices Engineering Scripts 101

AWS Machine Learning

FEBRUARY 27, 2024

However, even though the pace of innovation is high, the different teams had developed their own ways of working and were in search of a new MLOps best practice. We decided to put in a joint effort to build a prototype on a best practice for MLOps.

Best practices 139

Best practices Engineering Scripts Analytics 139

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Reuben Kats is the COO, Web Design Sales Engineer, and Customer Service/ Account Manager at GrabResults,LLC.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

AUGUST 1, 2017

Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful. Scott Nazareth. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 125

Engineering Chatbots Technical Support Best practices 125

CSM Magazine

NOVEMBER 26, 2024

Industry Examples of AI-Enhanced Customer Relations E-commerce Personalization In e-commerce, AI facilitates highly personalized experiences by using recommendation engines to suggest products based on individual preferences. By driving advancements in AI, these leaders establish best practices in customer engagement technology.

Finance 52

Finance Chatbots Banking Analytics 52

AWS Machine Learning

SEPTEMBER 18, 2024

The backbone of these advancements is ZOE, Zeta’s Optimization Engine. Together, these AI-driven tools and technologies aren’t just reshaping how brands perform marketing tasks; they’re setting new benchmarks for what’s possible in customer engagement. Saurabh Gupta is a Principal Engineer at Zeta Global.

APIs 123

APIs Engineering Analytics Marketing 123

Balto

JANUARY 18, 2025

Thats a loyalty engine driven by effective call center management practices and a well-executed call center strategy. As the call center manager, your job isnt just to hit numbers but to inspire your team, optimize processes, and create a workplace culture where agents can perform at their best. But flip that scenario.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Thats a loyalty engine driven by effective call center management practices and a well-executed call center strategy. As the call center manager, your job isnt just to hit numbers but to inspire your team, optimize processes, and create a workplace culture where agents can perform at their best. But flip that scenario.

Best practices 52

Best practices Call Center Metrics Management 52

AWS Machine Learning

JUNE 20, 2024

Additionally, evaluation can identify potential biases, hallucinations, inconsistencies, or factual errors that may arise from the integration of external sources or from sub-optimal prompt engineering. In this case, the model choice needs to be revisited or further prompt engineering needs to be done.

Metrics 139

Metrics Engineering Accountability Benchmark 139

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Why do businesses need call center management?

Best practices 52

Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

JULY 26, 2023

As an added bonus, we’ll walk you through a Stable Diffusion deep dive, prompt engineering best practices, standing up LangChain, and more. More of a reader than a video consumer? Pretraining a new foundation model Why would you want or need to create a new foundation model?

Scripts 98

Scripts Engineering Benchmark Best practices 98

AWS Machine Learning

FEBRUARY 8, 2023

The procedure is further simplified with the use of Inference Recommender , a right-sizing and benchmarking tool built inside SageMaker. However, you can use any other benchmarking tool. Benchmarking To derive the right scaling policy, the first step in the plan is to determine application behavior on the chosen hardware.

Benchmark 104

Benchmark Metrics APIs Engineering 104

AWS Machine Learning

OCTOBER 11, 2023

To activate continuous batching, DJServing provides the following additional configurations as per serving.properties: engine =MPI – We encourage you to use the MPI engine for continuous batching. In our analysis, we benchmarked the performance to illustrate the benefits of continuous batching over traditional dynamic batching.

Engineering 123

Engineering Benchmark Enterprise Advertising 123

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. The following are 10 of the best practices to ensure the accuracy and the proper handling of reporting and analytics: 1.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. To further explore the best practices of building and testing conversational AI agent evaluation at scale, get started by trying Agent Evaluation and provide your feedback.

Engineering 136

Engineering APIs Best practices Virtual Agent 136

AWS Machine Learning

NOVEMBER 7, 2022

Amazon SageMaker Data Wrangler is a capability of Amazon SageMaker that makes it faster for data scientists and engineers to prepare high-quality features for machine learning (ML) applications via a visual interface. We also cover cost optimization best practices to further reduce data preparation costs in Data Wrangler.

Best practices 99

Best practices Engineering Analytics Benchmark 99

AWS Machine Learning

MAY 8, 2023

To serve models, Triton supports various backends as engines to support the running and serving of various ML models for inference. With kernel auto-tuning, the engine selects the best algorithm for the target GPU, maximizing hardware utilization. Import the ONNX model into TensorRT and generate the TensorRT engine.

Engineering 101

Engineering APIs Best practices Scripts 101

AWS Machine Learning

JUNE 15, 2023

We also recommend best practices when using Amazon Translate in this automatic translation pipeline to ensure translation quality and efficiency. We used the BLEU (BiLingual Evaluation Understudy) score to benchmark the translation quality between the two methods. Yunfei has a PhD in Electronic and Electrical Engineering.

APIs 104

APIs Benchmark Best practices Engineering 104

AWS Machine Learning

FEBRUARY 24, 2023

For the context of load testing in this post, you can download our sample code from the GitHub repo to reproduce the results or use it as a template to benchmark your own models. Several models of varying sizes and architectures were benchmarked on different type of GPU instances: ml.g4dn.2xlarge,

Benchmark 104

Benchmark Metrics Enterprise Advertising 104

Taylor Reach Group

FEBRUARY 22, 2019

3 rd tier personnel (often engineers) evaluate the failure, assign priority & remediate as the priority dictates. Here are three examples from the industry; 1) The smartphone applet community is a great example of best-practice; low CES with transparent delivery. Recall all units in the field and remediate immediately!’. .

Customer Experience 94

Customer Experience Benchmark Contact Center Customer advocacy 94

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud.

APIs 120

APIs Metrics Benchmark Enterprise 120

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. This may occur through encountering your brand or product through a search engine result, a search engine ad, a social media post, a video, a review on a technology website, word-of-mouth or other means. Blog content.

B2B 122

B2B Journey mapping SaaS Upselling 122