NICE inContact

AUGUST 19, 2019

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 55

Benchmark Contact Center Best practices Enterprise 55

NICE inContact

AUGUST 19, 2019

Contact center benchmarks , that’s how. You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.

Benchmark 54

Benchmark Contact Center Best practices Enterprise 54

COPC

FEBRUARY 11, 2022

launched the Global Benchmarking Series, 2022. . ’s Global Benchmarking Series delivers monthly reports about timely issues affecting contact centers and customer experience (CX) organizations, covering topics, such as, CX strategies, quality workforce management, channel management, people management and technology. .’s

Benchmark 52

Benchmark Contact Center Best practices Surveys 52

ClientSuccess

MAY 17, 2022

Before we get into benchmarks, let’s take a step back and review what NPS entails. NPS benchmarks. Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. These benchmarks can help serve as a way to gauge how your team is performing when it comes to serving customers.

Benchmark 52

Benchmark B2B SaaS Metrics 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

VirtualPBX

JULY 9, 2020

Make Webinars a Primary B2B Communications Channel. “76% of marketers studied say webinars allow them to drive more leads, and 75% agree that webinars help them to extend their brand reach.” ” – On24’s 2019 Webinar Benchmark Report. The best part?

B2B 100

B2B Self service Best practices Virtual Agent 100

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmark 52

Benchmark SaaS Metrics B2B 52

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. These advancements are not only reshaping new hire training but are also setting new benchmarks for efficiency and effectiveness in customer support.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

ChurnZero

MAY 22, 2020

Low-touch: reiterate best practices ChurnZero Action: Create an email and add it to your Play to automate sending. After a day or two, email your customer and share progress benchmarks to illustrate the actions that your most successful customers have typically completed by this time or step. Customer Success Around the Web.

Best practices 98

Best practices Accountability Benchmark Sales 98

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 54

Contact Center Benchmark Self service Best practices 54

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.

Benchmark 80

Benchmark Upselling Education Best practices 80

ChurnZero

SEPTEMBER 8, 2022

Companies can deliver training through courses, videos, webinars, instructor-led training (ILT) and increasingly, virtual instructor-led training (VILT). Another benefit of automated onboarding is that it can be delivered instantaneously, regardless of time zones or the availability of instructors. Increase customer satisfaction .

Education 98

Education Benchmark Customer retention Metrics 98

Amity

FEBRUARY 2, 2016

Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. • Webinars. Join Lincoln Murphy, Customer Success Evangelist, for this 45-minute webinar. March 21-22 - Customer Success Summit.

SaaS 80

SaaS Education Customer retention Sales 80

Totango

AUGUST 23, 2022

For each priority touchpoint, develop best practices that represent what the customer should ideally experience to achieve a satisfying outcome, as well as possible impediments that can arise and how your team can resolve these. B2B Customer Journey Touchpoint Mediums. Social media posts and ads. Video content and ads. Blog content.

B2B 122

B2B Journey mapping SaaS Upselling 122

NICE inContact

SEPTEMBER 10, 2019

Our latest research on Customer Experience reveals what business think of self-service vs. customers, along with many other important benchmark stats. To learn more about self-service and its importance in creating a seamless experience, register for our upcoming webinar “What do your customers really think about you?”.

Self service 60

Self service Contact Center Benchmark Customer Experience 60

ChurnZero

MAY 26, 2020

In our latest webinar, ZoomInfo CEO Henry Schuck showed us how Customer Success organizations can effectively use data to drive retention in these five key areas: The Customer Journey – build connection and engagement points to move the customer forward in their lifecycle. If you missed the webinar, you can watch it on demand. .

Sales 64

Sales Marketing Customer Experience Accountability 64

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Webinar: AI and Bots: Are you ready? You can also take a page from one of our customers ’ books to learn from the best. Demystifying chatbots and AI.

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

Vonage

MAY 23, 2017

Our upcoming webinar, “How Does your Contact Center Stack Up?” They’ll also discuss how other contact centers are achieving these benchmarks, and best practices for how yours can hit industry rates, or better yet, knock your KPIs out of the park. will offer insight on this very topic.

Contact Center 48

Contact Center Benchmark First call resolution industry standards 48

Eptica

NOVEMBER 16, 2017

I use it all the time as one of my benchmarks of where the industry is really at as opposed to the type of research that simply asks what customers expect and what brands intend to provide which easily lull us into a false sense of progress. Click here to register for the webinar. Share this page on: Tweet.

Benchmark 55

Benchmark Multichannel Best practices Advertising 55

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. You should view this webinar on-demand to learn: How your company ranks in terms of net and gross churn compared to companies with similar ACV’s and ARR.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

NICE inContact

DECEMBER 6, 2018

To provide you with external benchmarks and guidance for your 2019 planning NICE inContact has teamed with ICMI to help you answer thee most pressing questions: How are my customers’ expectations evolving? Please join us for a webinar with ICMI: How Mature is Your CX? How mature are my contact center operations?

Customer Experience 48

Customer Experience Benchmark Contact Center Technology 48

Amity

JANUARY 27, 2016

3 – Teach customers best practices – document and teach the three things your best customers do with your product. 9 – Health checks – review usage, benchmarks, and best practices. • Register For Our Upcoming Webinar. Before Closing a Deal. Schedule it in advance.

Upselling 57

Upselling SaaS Best practices Sales 57

ChurnZero

SEPTEMBER 29, 2023

Follow up by offering best practice tips. Industry and product benchmark achievements: Customers want to know what other customers who share the same attributes are doing and how they stack up against them. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

NICE inContact

MAY 21, 2019

The newly released 2019 NICE inContact CX Transformation Benchmark reveals a surprising gap between business and consumer perceptions — and contains some critical takeaways for contact centres of all sizes. You will learn so much more in an upcoming, interactive webinar focused solely on self-service.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

ClientSuccess

JUNE 12, 2017

CSMs should track and learn what they can from every single customer journey and then work from best practices or benchmarks to optimize the customer journey for every individual and organization alike. Watch the webinar here. Check out our resources below for more customer success best practices and insights.

SaaS 46

SaaS Metrics Best practices Benchmark 46

ChurnZero

MARCH 15, 2019

Upcoming Webinar. Understanding the Real Impact of Improving Retention and Customer Success Best Practices. We will share benchmarking data from SaaS Capital’s eighth annual survey of private B2B SaaS companies and hear customer success best practices from ChurnZero. Please join this webinar to learn: .

SaaS 45

SaaS Best practices Morale Benchmark 45

CSM Practice

NOVEMBER 4, 2019

Over the years, TSIA has conducted surveys , published researches, held webinars and virtual summits in the customer success community. It aimed at discovering operational metrics and useful practices that have increased customer success in the segment. 3 New Customer Onboarding Best Practices: [link].

Benchmark 45

Benchmark Journey mapping SaaS Analytics 45

NICE inContact

OCTOBER 4, 2019

Many organizations take first response time as an isolated metric measured as a simple indicator or benchmark of customer service performance. Check out our webinar, Digital – First Customer Service: The Future is Here Today , to learn more. FRT + Prioritization = Managed Customer Service Virality. It’s also about priorities.

Airlines 55

Airlines Benchmark Metrics CRM 55

Pointillist

JULY 25, 2018

Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Governance.

Analytics 93

Analytics Government Metrics Upselling 93

Branch Mesenger

SEPTEMBER 10, 2018

In our most recent webinar, we talked with Annette Franz, founder and CEO of CX Journey Inc., Companies Mentioned in this Webinar: Amazon. If you'd like to watch the webinar, sign up for our downloadable, on-demand webcast here. If you'd like to watch the webinar, sign up for our downloadable, on-demand webcast here.

Airlines 13

Airlines Best practices Consulting Consulting 13

Kayako

JULY 27, 2017

Do you get an increase in volume when a webinar is broadcast? Just like conversation volume, it is most useful when compared to previous periods, but also good to set up against a benchmark. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Thanks to its expansive nature, CX strategies are constantly in flux.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

Customer Interactions

JULY 25, 2010

What other approaches or best practices have you employed? Please join us for a webinar (Achieving NERC CIP Compliance – A Utility Case Study) on July 28th at 12:00 EDT (9am PDT). NICE will co-host this webinar with Mike Dunn. What are your thoughts on Situation Management? Want to learn more about this subject?

Benchmark 28

Benchmark Best practices Consulting Consulting 28

Verint

MAY 1, 2018

May 10; Online Webinar. ET will learn more about the best practices, use studies and solutions that can make the biggest impact on enhancing customer relationships through digital service. May 29; Online Webinar. Attend the webinar to: Benchmark your GDPR compliance efforts against those of your peers.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

ChurnZero

NOVEMBER 2, 2018

NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. Upcoming Webinar. You can think of it as a numerical value that indicates how loyal your customers are.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95