PeopleMetrics

JANUARY 28, 2016

For all its promise, and all its hype, big data has always had one inherent problem. You see, big data is. And when you're facing something big, you may find it overwhelming. But let’s get you off that cold linoleum floor and discuss how to best use customer feedback.

Big data 83

Big data Feedback Benchmark Customer centricity 83

Lumoa

JANUARY 9, 2018

That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. How to overcome those challenges?

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? This endeavor led to an array of positive changes that are building new outlooks and skills, stronger handoffs and smoother customer journeys.

Benchmark 88

Benchmark Customer centricity Big data Marketing 88

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? This endeavor led to an array of positive changes that are building new outlooks and skills, stronger handoffs and smoother customer journeys.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

NobelBiz

DECEMBER 19, 2023

These data can be organized and analyzed to help better understand what’s happening in the call center . The industry benchmark for supervisor escalation is 10% or less . Overcoming these challenges ensures a more efficient, responsive, and customer-centric contact center environment.

Call Center 105

Call Center Management Wait times Contact Center 105

Cincom

JANUARY 31, 2025

The travel industry has embraced digital tools to revolutionize the customer journey, making planning faster, easier, and more efficient. Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences.

CRM 40

CRM Analytics Automotive Technology 40

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. It will be growing and growing.

Customer Experience 60

Customer Experience Customer centricity Education Consulting 60