Benchmark Blog Consulting 
ShepHyken
OCTOBER 4, 2019
In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. It can capture customer data including average spend, visit frequency, lifetime value, itemized purchases, and competitive benchmarks. Principle #2 Re-engage customers.
Beyond Philosophy
SEPTEMBER 15, 2015
In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. The One Question To Ask When Making Decisions.
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Beyond Philosophy
JANUARY 2, 2019
As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. Send around blogs and share podcasts on Customer Experience.
Beyond Philosophy
MAY 9, 2019
In our customer experience consultancy, clients tell us customers make decisions based on price or features. In our Customer Experience Strategy consulting, we do research called the Emotional Signature ® , which identifies the things customers don’t say they want but drive a great deal of value.
Beyond Philosophy
APRIL 6, 2016
The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”
Beyond Philosophy
JUNE 13, 2019
In our global Customer Experience consultancy, we start with some of the tools and techniques we use with Customer Experience but apply them to employees. As Customer Experience consultants, we believe in servant leadership. What we’re talking about here is human behavior. WHY CUSTOMER MEMORIES ARE MORE IMPORTANT TO YOUR CX.
Beyond Philosophy
FEBRUARY 6, 2019
As Customer Experience consultants, we see this all the time. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. They just can’t quantify it, or at least three out of four companies can’t, per Thompson’s research.
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