Fonolo

AUGUST 25, 2020

They’ve become an industry standard, which helps because customers know how to answer them quickly. They’re great for finding your own benchmarks and can be used to segment your data very easily. These are the questions that you most commonly think of in a customer satisfaction survey.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

aircall

MARCH 12, 2021

Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. How often a customer calls for the same problem.

Call Center 62

Call Center Metrics First call resolution call center software 62

Fonolo

JULY 5, 2023

They’ve become an industry standard, which helps because customers know how to answer them quickly. They’re great for finding your own benchmarks and can be used to segment your data very easily. These are particularly useful for brands that have a long buying cycle, use brand ambassadors, or rely on content publishing.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? Customer effort score: industry benchmarks and best practices. Here’s a quick look at the industry-standard measures, what they measure, how they’re calculated, what that means and suggested uses.

Customer effort 104

Customer effort Customer Care Coaching Surveys 104