How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service
aircall
NOVEMBER 28, 2022
Before using Klaus: CSAT was 95% – above 2022’s benchmark of 89%. IQS measured 86% – slightly below 2022’s benchmark of 89%. Overall, they managed to push both their IQS and CSAT into higher realms of excellence – their IQS now beating the benchmark. With Klaus, they: 1. Identify areas of high learning potential .
Let's personalize your content