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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

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Accelerate Amazon SageMaker inference with C6i Intel-based Amazon EC2 instances

AWS Machine Learning

Overview of the technology EC2 C6i instances are powered by third-generation Intel Xeon Scalable processors (also called Ice Lake) with an all-core turbo frequency of 3.5 Refer to the appendix for instance details and benchmark data. We use Intel extensions for PyTorch for an effective INT8 deployment workflow.

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Automate the machine learning model approval process with Amazon SageMaker Model Registry and Amazon SageMaker Pipelines

AWS Machine Learning

Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. The SageMaker approval pipeline evaluates the artifacts against predefined benchmarks to determine if they meet the approval criteria.

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RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

COPC

is pleased to announce that it has once again approved Nexcom’s RevealCX as a Platinum Partner in the COPC Approved Technology Provider (ATP) program. The innovative technology aligns quality results with the customer experience and key business metrics. WINTER PARK, Fla., 26, 2022—  COPC Inc. Visit COPC Inc.’s President Kyle Kennedy.

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Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

By creating condensed versions of long, complex documents, summarization technology enables users to focus on the most salient content. The overall goal of this post is to demystify summarization evaluation to help teams better benchmark performance on this critical capability as they seek to maximize value.

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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

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Driving Business Growth With a Focused Effort on Customer Feedback

customer sure

Guy Letts, CEO of CustomerSure, added: “We’ve had the pleasure of working with Polypipe Building Products since 2017 and it is great to see an organisation of this calibre and size take customer feedback so seriously. We’re confident that we can keep building on the success we’ve seen so far.”