Emotions Drive Spending, But Do You Know Which Ones Drive the Most?
Beyond Philosophy
MAY 8, 2019
If that was the case for your organization, then it’s clear to evoke feelings that customers are valued will mean redesigning the call center experience. Everybody wants satisfied customers; everybody wants happy customers. After a half an hour waiting on hold, how valuable do you feel? If not, you won’t.
389 
Let's personalize your content