Vcaretec

JUNE 6, 2022

Believe it or not, though, A recent Forrester study shows that only 31% of firms closely monitor the quality of interactions with their customers. But how do those world-class brands who do monitor customer care then go about improving things like customer retention, customer loyalty, and customer advocacy?

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

Balto

JANUARY 18, 2025

Call center process management isnt just about efficiency anymore. Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Call center process management isnt just about efficiency anymore. Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Shai Berger , Co-Founder and CEO, Fonolo.

Airlines 78

Airlines Transportation Contact Center Self service 78