Benchmark call center professionals Conference 
Fonolo
OCTOBER 17, 2017
On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Understanding Industry Benchmarks.
Fonolo
APRIL 24, 2018
Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction.
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Fonolo
JUNE 17, 2015
On top of that, each new employee should have a benchmark assessment during a one-on-one session (we’d suggest on live calls) to highlight areas where they need to improve from the start. Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Who doesn’t like a good story?
Fonolo
APRIL 24, 2018
Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction.
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