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Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for a day of interactive workshops, engaging panel discussions, and lots of networking! In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Plus So Much More!
This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! On top of that, each new employee should have a benchmark assessment during a one-on-one session (we’d suggest on live calls) to highlight areas where they need to improve from the start.
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