Fonolo

MAY 16, 2018

Whether you’re selling sandwiches or pushing a call center software for small business, there are now universal rules to abide by to ensure meaningful connections with customers. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Leadership Leads.

Customer Service 90

Customer Service Multi-channel support call center software Call Center 90

Hodusoft

DECEMBER 28, 2022

5 metrics to evaluate the success of call center management. They would spend more time on calls and manage to calm the customers by successfully addressing their concerns. Thus, this metric is very helpful in organizing team benchmarks and determining agents who need more training to serve customers better.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Global Response

MARCH 27, 2023

When agents are able to have clear benchmarks for quality, it strengthens direction and focus for improvement—thus making your training more effective. LET’S CONNECT Offer omnichannel support Did you know the average customer uses at least three different types of channels to connect with a brand to get questions answered?

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62