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In this guide, well break down what contact centerworkforcemanagement truly means, why its a critical part of your operations, and share practical tips to help you level up your strategy. What Is CallCenterWorkforceManagement?
Callcenter efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of callcenters and contact center agents. Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain callcenter and agent efficiencies.
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