Benchmark Call flow Cloud contact 
Spearline
NOVEMBER 25, 2020
Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality. Call detail record info along with test audio forces ownership of carrier issues, reducing downtime & expediting carrier root cause analysis. Find out more and ask for a FREE DEMO today.
Spearline
JANUARY 6, 2022
Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality. Call detail record info along with test audio forces ownership of carrier issues. Quality levels before a migration can be used as a benchmark to gain full visibility of the impact of infrastructure changes.
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Spearline
JANUARY 20, 2019
Cloud migrations are on the agenda. When asked about their plans for moving to a cloud contact centre, only 39% said they weren’t considering doing this. The remaining 61% said that they were already using the cloud, or were in the planning/consideration stage of doing so.
Noble Systems
NOVEMBER 17, 2020
A number of applications and programs can be integrated into your premise or cloud contact center solution through your CTI system. This allows companies to seamlessly insert CRM into the call flow. The most common types are often CRM tools, such as the popular Salesforce platform.
NobelBiz
FEBRUARY 7, 2022
Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. Check out our podcast episode on “ Call Center Empathy Training – How to Do It Right “.
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