aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. This feature increases customer satisfaction by saving the customer time and frustration.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. This feature increases customer satisfaction by saving the customer time and frustration.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Calabrio

MARCH 27, 2025

By evaluating handle times and taking action to improve them, teams can also raise customer satisfaction (CSAT) scores that often move in direct correlation with handle times. Setting an Average Handle Time Benchmark: What is a Good AHT? In the broadest terms, theres no exact number that constitutes a good AHT.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52