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Setting an Average Handle Time Benchmark: What is a Good AHT? However, according to the most recent available data , the AHT industrystandard or average is about 6 minutes and 3 seconds. For example, you can leverage AI to score your calls based on relevant metrics such as resolution rate or AHT.
Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 – PESQ) method.
Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 862 - PESQ) method.
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