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In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high callersatisfaction. Understanding Industry Benchmarks. Understand Your Customers’ Expectations. Plus So Much More!
Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. The next step is to submit a callersatisfaction survey to collect feedback on your voice response and enhance it over time.
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