Fonolo

AUGUST 24, 2017

We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. Contact your own company and see what the process feels like.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

Callminer

OCTOBER 11, 2018

She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

NobelBiz

FEBRUARY 7, 2022

Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works. And the premise of how customers feel when they call your contact center starts from your IVR messaging. The IVR messaging is what customers hear when they call your contact center.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52