Outsource Consultants

JANUARY 8, 2025

The right partner should provide case studies and references that showcase their ability to meet your specific objectives. A comprehensive cost-benefit analysis should factor in both direct costs (such as per-call or per-agent fees) and indirect benefits (like improved customer retention or increased sales through upselling).

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Totango

JUNE 23, 2020

Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. This shows how NPS data, as with all metrics, is only useful if it is actionable. 6 Best Practices for Your CS Team.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Comm100

OCTOBER 11, 2017

Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls. 30% Customer Care. What kinds of people should you bring aboard? for smooth sailing and easy resolution of customer issues.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

ChurnZero

MARCH 12, 2021

Or they could be benchmarking studies that you’ve done across your customer base or a really interesting customer story where somebody’s doing something unique and innovative. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell? This comes from me being a sales rep in the past.

Upselling 59

Upselling Personalization Sales Strategic Value 59

SmartKarrot

MARCH 9, 2023

Establish a weekly management system to monitor advancement against important benchmarks and KPIs. Control important team KPIs, including churn, upsells, adoption, and activity management. To help the revenue team reach the NRR goal for your region(s), you will plan effective renewals and spot upsell opportunities.

Upselling 19

Upselling Benchmark SaaS Coaching 19

SmartKarrot

NOVEMBER 17, 2022

Map and benchmark competition and share best practices. Upsell services and products. Assist in creating case studies and use cases. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Analyzing industry and market trends.

Benchmark 19

Benchmark Upselling Accountability Best practices 19

SmartKarrot

OCTOBER 12, 2022

Account managers do this by cross-selling or upselling more products to existing customers. Do not let your salespeople pressure current customers with upsells and cross-sells. Create a group of customer success managers (CSMs) who will be in charge of assisting clients in reaching their next benchmark.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

OCTOBER 28, 2022

Instead of focusing on upselling or cross-selling, strategic account management emphasizes collaboration and problem-solving. . Account managers accomplish account expansion through upselling or cross-selling more products to current clients. The next benchmark may be established in collaboration with the client.

Accountability 10

Accountability Management Upselling B2B 10

SmartKarrot

APRIL 23, 2020

A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. The digital era introduced even more touch points in terms of a chatbot, email, WhatsApp, etc.

Management 10

Management Complaint resolution Customer retention Engineering 10

Cincom

MARCH 17, 2025

5- Value Proposition Beyond pricing, highlight key benefits such as ROI, quality, reliability, and include customer testimonials or case studies to reinforce your offers strengths. Offering good-better-best options, add-ons, or bundles provides flexibility while creating upsell opportunities and maximizing revenue.

Sales 40

Sales CRM Finance Benchmark 40