CCNG
JULY 6, 2022
And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. Your professional network provides valuable opportunities to benchmark programs, practices and performance. Seek out peer-to-peer discussion, industry benchmarking studies, and special-interest initiatives.
CCNG
JULY 11, 2020
Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. We at CCNG have always believed the most powerful--and underutilized--tool in the contact center is your personal professional network. At CCNG, we know strong brands are built on exceptional customer care.
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CCNG
NOVEMBER 17, 2020
Here we've compiled benchmark data, valuable customer insight, and a list of new strategies and innovative solutions to help you prepare for the future, develop your own adaptive contact center strategy, and get your business back on track. Emma English is Marketing & Communications Manager at Humach, a CCNG corporate member.
CCNG
JULY 12, 2020
The opportunity to benchmark yourself against other participating companies. Article contributed by CCNG member Brian Kearney, Founding Partner and CMO at 5th Talent International, LLC located in Aurora, Colorado. Thank you for considering being part of the study, and please reach out to us with any questions.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future.
CX Global Media
SEPTEMBER 5, 2018
Because I know how valuable it can be to you, I was thrilled to meet up with Daniel Weiss of 8×8 at a CCNG networking event Coca-Cola Consolidated’s contact center in Charlotte, North Carolina and ask him some questions about his participation and what he learned. Here is an edited transcript of my interview. Thanks Daniel. Please Share.
CX Global Media
AUGUST 28, 2018
I witnessed first-hand the power of community when I attended a CCNG networking event at Coca-Cola Consolidated’s contact center in Charlotte, North Carolina. Supporting the programming activities for the event came from the CCNG team, led by long-time contact center industry veteran, and president of CCNG, David Hadobas.
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