CCNG

JULY 11, 2020

Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success. Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. You can lean on your network!

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CCNG Benchmark Contact Center Customer Care 195

CX Global Media

SEPTEMBER 5, 2018

Because I know how valuable it can be to you, I was thrilled to meet up with Daniel Weiss of 8×8 at a CCNG networking event Coca-Cola Consolidated’s contact center in Charlotte, North Carolina and ask him some questions about his participation and what he learned. Here is an edited transcript of my interview. Thanks Daniel. Please Share.

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Best practices Contact Center CCNG Coaching 174

CX Global Media

AUGUST 28, 2018

I witnessed first-hand the power of community when I attended a CCNG networking event at Coca-Cola Consolidated’s contact center in Charlotte, North Carolina. Supporting the programming activities for the event came from the CCNG team, led by long-time contact center industry veteran, and president of CCNG, David Hadobas.

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CCNG Contact Center Chief Customer Officer Coaching 136

CCNG

JANUARY 4, 2023

This sort of performance failure can lead to customer dissatisfaction, complaints, and defections. Also of great concern, over four in ten respondents reported their greatest pain points include situations in which different customer service agents give different answers. CSRs Providing Different Answers.

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Customer Experience Contact Center CCNG Self service 195

Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact

Building a best-in-class customer service team and customer-centric organization is a marathon, not a sprint. Your customers, and your c-suite, are pressuring you to innovate and improve. We will discuss: New consumer research: How are your customers' expectations changing?

CCNG