Benchmark, CCNG and Employee engagement - Customer Contact Central

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Benchmark

CCNG

Employee engagement

To Stay at Home or To Not Stay at Home: An Invitation to a Research Study

CCNG

JULY 12, 2020

Challenges of loneliness, lack of face-to-face communication, and long-term decline in employee engagement are issues that people should take seriously. The opportunity to benchmark yourself against other participating companies. It certainly can be a successful model, but companies need to avoid the pitfalls of WAH.

CCNG

CCNG Benchmark Contact Center Employee engagement

How to Combat Quiet Quitting in the Call Center

CCNG

JANUARY 25, 2023

For practical steps your organization can implement to promote employee engagement, read our article: 7 Drivers of Employee Engagement Are You Fostering the ‘Souring Process’? You need to be engaging for your teams to engage. Are you looking for tips on how to improve employee engagement?

Call Center

Call Center Coaching Employee engagement Benchmark

To Stay at Home or To Not Stay at Home: An Invitation to a Research Study

How to Combat Quiet Quitting in the Call Center

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