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Benchmark

CCNG

Self service

Adaptive CX: Reducing the Impact of COVID 19 in Your Contact Center

CCNG

NOVEMBER 17, 2020

Here we've compiled benchmark data, valuable customer insight, and a list of new strategies and innovative solutions to help you prepare for the future, develop your own adaptive contact center strategy, and get your business back on track. Emma English is Marketing & Communications Manager at Humach, a CCNG corporate member.

Contact Center

Contact Center CCNG Benchmark Wait times

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

While self service is getting better and better through the use of artificial intelligence (AI) of varying degrees of sophistication, many questions continue to end up with agents, either because the customer couldn’t find the answer through self service, or the customer simply doesn’t like self service options.

Customer Experience

Customer Experience Contact Center CCNG Self service

Adaptive CX: Reducing the Impact of COVID 19 in Your Contact Center

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

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