Benchmark Chief Customer Officer Customer centricity 
Peter Lavers
FEBRUARY 20, 2019
Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Its data is © Dimension Data, 2019 Global Customer Experience Benchmarking Report, but the observations and conclusions are my own.
Peter Lavers
JANUARY 30, 2019
Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
APRIL 25, 2016
CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.
Amity
MARCH 22, 2016
SaaS Tattler Issue 79 - Giving Customer Success a Voice at the Executive Table. In an era where the customer experience matters more than ever before, having a voice at the executive table changes everything. Cue the Chief Customer Officer (CCO), breaking down Silos, strapped with customer intuition.
Interactions
SEPTEMBER 13, 2024
His leadership in operations management and customer service excellence is crucial in ensuring timely delivery and customer satisfaction across hundreds of store. Her work in transforming brand experiences through deep consumer understanding and CX data reflects a commitment to creating seamless, customer-first strategies.
Interactions
SEPTEMBER 13, 2024
His leadership in operations management and customer service excellence is crucial in ensuring timely delivery and customer satisfaction across hundreds of store. Her work in transforming brand experiences through deep consumer understanding and CX data reflects a commitment to creating seamless, customer-first strategies.
ChurnZero
OCTOBER 13, 2023
The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric. First, she advocated for a single executive leader to be charged with overseeing the post-sale teams and ensuring customers get value from a product.
Expert insights. Personalized for you.
100 
Let's personalize your content