Benchmark Chief Customer Officer Journey mapping 
Peter Lavers
FEBRUARY 20, 2019
Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Its data is © Dimension Data, 2019 Global Customer Experience Benchmarking Report, but the observations and conclusions are my own.
Interactions
SEPTEMBER 13, 2024
His leadership in operations management and customer service excellence is crucial in ensuring timely delivery and customer satisfaction across hundreds of store. Her work in transforming brand experiences through deep consumer understanding and CX data reflects a commitment to creating seamless, customer-first strategies.
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Interactions
SEPTEMBER 13, 2024
His leadership in operations management and customer service excellence is crucial in ensuring timely delivery and customer satisfaction across hundreds of store. Her work in transforming brand experiences through deep consumer understanding and CX data reflects a commitment to creating seamless, customer-first strategies.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Answer Dash
APRIL 16, 2019
A useful analysis among the executive team is to apply lenses of metrics and business value levers to your customer journey map,” suggests Magers. Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). Lynn is Chief Customer Officer at ClearAction Continuum and co-founder of ClearAction Value Exchange.
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