Benchmark Cloud contact Webinar 
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking.
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
JANUARY 11, 2019
In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges. Data from the recently published NICE inContact 2018 CX Transformation Benchmark Study offers up-to-the-minute insights. Change Brought by Omnichannel Interactions.
NICE inContact
AUGUST 16, 2019
The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.
Talkdesk
MAY 11, 2020
Take a step back and try asking yourself these performance-related questions: How are we performing compared to industry benchmarks or another objective measure? Curious to see how AI can help your contact center through a time of crisis? Take the emotion out of it! What are one or two areas impacting our performance right now?
NobelBiz
OCTOBER 24, 2023
SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.
NICE inContact
AUGUST 16, 2019
The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.
Expert insights. Personalized for you.
55 
Let's personalize your content