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Use CSAT at key points in the sales process. After inboundsales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .
The following discussion comes from a study conducted in an inboundsales and (sister) service group. Allowed us to better control the gap through accurate resource deployment and investments (training, coaching, and systems). End the common practices (they’re bad).
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