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Quality and customer service have become closely allied under the umbrella of Customer Experience and Customer Experience Strategy. CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1].
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer.
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer.
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