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This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars.
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars.
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