What are the Other Names for Customer Success Manager?
SmartKarrot
APRIL 23, 2020
A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. CSM and its Purpose.
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