Connecting the Dots

NOVEMBER 18, 2024

A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.

Finance 62

Finance Complaint resolution Education Benchmark 62

Connecting the Dots

NOVEMBER 18, 2024

A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.

Finance 62

Finance Complaint resolution Education Benchmark 62

Comm100

FEBRUARY 5, 2018

Complaints resolution center info. The same study underlines the importance of continually meeting customer expectations. Free Download] Live Chat Benchmark Report 2018. The latest version of live chat benchmark report is based on real world data and with suggestions from customer service experts. Office conduct.

Complaint resolution 52

Complaint resolution Benchmark Self service Contact Center 52

SmartKarrot

APRIL 23, 2020

A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. The digital era introduced even more touch points in terms of a chatbot, email, WhatsApp, etc.

Management 10

Management Complaint resolution Customer retention Engineering 10