CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. Customer Experience is not about where, it’s about how.

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.

Contact Center 99

Contact Center Call Center Self service Surveys 99

delighted

MARCH 15, 2019

Think of a relationship survey as the big picture benchmark, and the transactional survey as the nitty gritty tactic that helps you accomplish your overarching customer experience goals. For support ticket feedback, would the customer service team like to benchmark their performance with a CES survey ?

Surveys 75

Surveys Benchmark B2B Feedback 75

Call Experts

MAY 2, 2019

Does your contact center focus on an enhanced knowledge base, reduction in agent frustration, digital channel utilization, improved first contact resolution, and reduced customer efforts? What is the effort level? Give more priority to effort level when considering a contact center. Summer HR Conferences.

Contact Center 56

Contact Center outsourcing Call Center Answering services 56

Callminer

JULY 23, 2019

Over the four years the program has been in place, all key program metrics have shown progressive, benchmark-exceeding improvement. Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. Employee and agent feedback should be a two-way street.

Best practices 140

Best practices Feedback Call Center Coaching 140

Tethr

JUNE 21, 2019

The 20 th annual Customer Contact Week conference is upon us. Tethr Essentials is an extremely easy-to-deploy, low-risk and cost-effective solution that is purpose-built for customer listening. to surface critical business insights.

Benchmark 55

Benchmark Surveys Consulting Consulting 55

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.

Contact Center 57

Contact Center Call Center Self service Surveys 57