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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

We did some work with a construction equipment manufacturer. They were dealing with construction people. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. That said, the human emotion of feeling “cared for” is universal.

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Cohere Embed multimodal embeddings model is now available on Amazon SageMaker JumpStart

AWS Machine Learning

All text-to-image benchmarks are evaluated using Recall@5 ; text-to-text benchmarks are evaluated using NDCG@10. Text-to-text benchmark accuracy is based on BEIR, a dataset focused on out-of-domain retrievals (14 datasets). Generic text-to-image benchmark accuracy is based on Flickr and CoCo.

Benchmark 110
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Pixtral-12B-2409 is now available on Amazon Bedrock Marketplace

AWS Machine Learning

Overview of Pixtral 12B Pixtral 12B, Mistrals inaugural VLM, delivers robust performance across a range of benchmarks, surpassing other open models and rivaling larger counterparts, according to Mistrals evaluation. Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5%

Benchmark 100
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Why Too Many Choices Can Be Killing Your Bottom Line

Beyond Philosophy

Choice architecture describes how to construct choice sets that still give people the freedom to choose, but points in some direction, or makes it easier for them. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.

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What is Call Center Quality Assurance?

OctopusTech

Performance metrics analysis: This involves tracking and benchmarking key performance indicators (KPIs) such as customer satisfaction, average handle time, first-call resolution, and call compliance adherence as indicated on QA scorecards and dashboards. This is coupled with ongoing training and coaching sessions for sustainable improvements.

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How to Set Industry NPS Benchmarks and Why It Matters

Lumoa

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. This is why benchmarking is so important, which we will discuss later. and IT services is 42.

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How to Combat Call Center Agent Attrition

Calabrio

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher. And employee churn among new hires can be especially high. Contact center industry averages vary.