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Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. For a multiclass classification problem such as support case root cause categorization, this challenge compounds many fold.

Education 113
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Cepsa Química improves the efficiency and accuracy of product stewardship using Amazon Bedrock

AWS Machine Learning

We partnered with Keepler , a cloud-centered data services consulting company specialized in the design, construction, deployment, and operation of advanced public cloud analytics custom-made solutions for large organizations, in the creation of the first generative AI solution for one of our corporate teams.

APIs 129
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7 Strategies to Benchmark SaaS Customers to Success

Amity

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.

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GraphStorm 0.3: Scalable, multi-task learning on graphs with user-friendly APIs

AWS Machine Learning

For more details about how to run graph multi-task learning with GraphStorm, refer to Multi-task Learning in GraphStorm in our documentation. we released a LM+GNN benchmark using the large graph dataset, Microsoft Academic Graph (MAG), on two standard graph ML tasks: node classification and link prediction. Dataset Num. of nodes Num.

APIs 120
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Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper)

DMG Consulting

Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper). DMG Consulting LLC has conducted a worldwide consumer benchmark study to identify consumer channel preferences for interacting with businesses. Thank you for your interest in DMG Consulting’s publications.

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Text embedding and sentence similarity retrieval at scale with Amazon SageMaker JumpStart

AWS Machine Learning

Before intelligent applications could be built from embeddings, enterprises and organizations had to embed their existing documents, which can be expensive and technically complicated. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages.

Benchmark 126
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An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days

SharpenCX

In an SHRM article, Amy Hirsh Robinson , principal of the consulting firm The Interchange Group describes how important onboarding is to help new employees feel engaged. Back in college, I took a summer job that made me use Slack, email, a call center platform, and an internal documentation system simultaneously.