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Benchmark

contact center associations

How Contact Center Quality Monitoring Benefits the Healthcare Industry

The Northridge Group

AUGUST 23, 2022

The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company that most customers will ever get the chance to interact with. First Contact Resolution (FCR). These KPIs include: Average Handle Time (AHT).

Healthcare

Healthcare Contact Center outsourcing contact center associations

How will your firm capture new customers during this window of opportunity?

TLC Associates

MARCH 10, 2020

“The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic. Download a copy of this white paper to see how we drove triple digit sales results leveraging our US-based contact center associates.

contact center associations

contact center associations Benchmark Contact Center Sales

Customer Contact Central

How Contact Center Quality Monitoring Benefits the Healthcare Industry

How will your firm capture new customers during this window of opportunity?

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