NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Hodusoft

SEPTEMBER 18, 2024

As agents in HMOs, contact centers answer patient queries, schedule appointments, provide medical advice, and refer patients to the appropriate medical services; they need sophisticated contact center software solutions to streamline the processes and provide high-quality customer service and customer experience.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center 66

Contact Center Finance contact center solutions Contact center software 66

NICE inContact

AUGUST 2, 2016

Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center.

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? The post Hyper Efficiency: The Next Frontier in Contact Center Operations Management appeared first on NobelBiz.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

NOVEMBER 26, 2021

According to research, one of the highest percentages of employees would stay with a firm if an investment in learning was made, and Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, believes that call center training is crucial to success. You also make it easier for your teams to move to a remote environment.

Best practices 52

Best practices Management Contact Center Cloud contact 52