Balto

JANUARY 17, 2025

Mastering contact center workforce management in your contact center isn’t just about efficiencyits about creating a positive ripple effect. Effective contact center workforce management is the key to keeping both your agents and your customers happy. Start with these key steps.

contact center workforce 52

contact center workforce Contact Center Management call center workforce 52

Calabrio

MARCH 7, 2025

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Contact center industry averages vary. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher. Book a free Calabrio demo today.

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Call Center Benchmark Contact Center Gamification 52

Calabrio

MARCH 31, 2025

Learn more about the benefits offered by top call center gamification software: Book a free Calabrio demo. Look to leverage robust solutions fully integrated within comprehensive contact center workforce software platforms. Use clear visual aids and provide thorough training.

Gamification 52

Gamification Contact Center Call Center Metrics 52

Calabrio

MARCH 25, 2025

Recognition is a powerful motivator and encourages the agent to set a benchmark for others in the team to strive for excellence. Want to learn more about how Calabrios contact center workforce optimization solutions can help you measure, evaluate, and improve agent performance? Book a free demo today.

Call Center 52

Call Center Metrics Abandon rate Coaching 52

Calabrio

MARCH 22, 2025

Managing People: Workforce Management in the Contact Center Despite the digital transformation of contact centers and the even more recent rise of artificial intelligence, contact centers are still fundamentally fueled by human action.

Best practices 52

Best practices Contact Center Management Call Center 52

Calabrio

MARCH 5, 2025

As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind. Many customers rank the quality of customer service teams on how fast they can resolve problems.

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First call resolution Contact Center Analytics Morale 40

Balto

FEBRUARY 8, 2023

Enhanced Communication Workforce management tools help keep everyone in your contact center in the loop, including stakeholders and other third parties. Moreover, effective communication results in a more productive workforce that’s focused to achieve your organizational goals and objectives.

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Call Center Management call center workforce Contact Center 52